Online Shop Policies

Payment
 

I accept payment via PayPal, a secure and trusted platform that allows you to use any major credit or debit card.

Orders are shipped within 2–3 business days after payment is received.
 

Shipping
 

All items ship free to the US, Canada, and Mexico via UPS Express.
Delivery typically takes 1–5 business days.

Your order will be shipped to the address provided at checkout. Please double-check your shipping details, as I cannot be held responsible for lost packages due to incorrect addresses.

Once your package is on its way, you'll receive tracking updates directly from UPS.

If your item is lost in transit, I will issue a full refund.
Please note: I am not responsible for unclaimed packages that are returned to my studio in Mexico City, as these may be held in customs.

International buyers (outside the US and Canada) are responsible for any duties, taxes, or import fees their country may charge. In over 2,000 shipments, only one has incurred additional fees—this is just a precautionary note.
 

Refunds and Exchanges
 

If you’re not completely satisfied with your purchase, you may return or exchange undamaged items within 5 days of receiving them.

Please contact me before returning your piece so I can provide a U.S. return address.
 

Custom Orders
 

Feel free to email me if you’re interested in a custom piece.

Please note: as all work is sold on a first-come, first-served basis, I am unable to hold pieces or offer layaway plans.
 

Copyright
 

Purchase of my work does not include the right to reproduce it in any form.
All work is © MUSIBATTY 2009–2025.